The first hour charge is applicable to all call-outs*, first visits and one-off jobs taking 3 hours or less, Monday - Friday between 08:00 - 18:00.
Hourly rate for ongoing projects and any hours after the first hour, Monday - Friday 08:00 - 16:00
First hour for visits made between 18:00 and 08:00 and weekends for breakdowns / emergencies.
Materials, fixtures and fitting will be invoiced for on top of hourly rate.
*A call-out is defined by taking a call / request and either going straight to that job or responding to the urgent customer issue within a 24hr period.